Good Self Bad Self INTRODUCTION
My mobile phone woke me at 1:42 a.m. I scrambled for it on the night table. Squinting at the Los Angeles area code, I tapped the talk icon, cleared my throat, and, as always, resisted the temptation to start with “Do you have any idea what time it is?” Instead I answered with my usual cheerful greeting. “This is Judy Smith,” I said.
I could sense the panic pulsing through the line; the caller was the CEO of a huge California corporation with a colossal...